"The person that works on it, knows the job the best."- Kantharow A/L Apparavu
This is a quote from my Operation Management lecturer. And, I couldn't agree much more than that.
When people look at one's task, others always think that "This job is easy, if I'm the one that do that work will definitely be better than him/her". They will only concern on what they experienced, but not what they observe or the obstacles faced by that individual. Slow production, they complain; bad attitude, they complain; Complaints are anywhere and anytime for everything that does not serve them well.
But, how many of us really put our feet into other's shoes? In fact, most of the time we are not. Had you think of whether is he or she doing good handling the multi-issues alone in one time? Could you? Had you think of whether is he or she dealing well with problematic individuals? Did you? Did you ever think of the authority does not give he or she the sufficient empowerment to make over a decision? Standing on his/ her position, dare you make that decision without your superior's acknowledgement and approval? And if there is something happen after the decision made, are you willing to bear the consequence and responsibility? Reality says that you as the one being served, will definitely blame the individual for that mistake, no matter minor or major. This happens to everyone, including you and me.
If we can complain, why not try to tolerate with the little dissatisfaction?? No doubt that complaints can leads to improvement, provided that the complaints are unarguable by facts.
Instead of pissed world, why not world peace?
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